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Change of mind is not an approved reason. Can held seats be purchased through any other channels? AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. The website only allows one invitee from a group to purchase at a time. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. What happens if my tickets do not arrive in time? Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? An Ed Sheeran fan shared a screenshot of their Ticketek message. Write a review Ask a question. Methods of collection and/or delivery will be available when choosing your collection/delivery details. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Tap the trash can at the top right of the event pass to shred the event pass. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). Alternatively, contact us for help via 1300 722 515 or [email protected] and they will be able to provide it to you. Is there anything special I need to do when I get to the venue to scan my mobile? For security purposes, you must still enter your password when purchasing or updating your account details. Why can my friends (invitees) only purchase the held tickets one at a time? Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. <> You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. How do I arrange for a new membership card to be sent out? How do I access Accessible seating tickets? What does Ticketek do to prevent scalping? Promoters sometimes request that a number of tickets be held for promotional purposes. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. All refunds for cancelled or rescheduled events are managed by Ticketek directly. The app also uses your location to alert you of events currently being held at specific venues. Can I still access the full site on my phone if I need to? Find out more about. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Log into your My Ticketek account and make sure all the details are correct. Restricted view refers to seats that have restricted viewing of the stage or event. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. Can I delete the details of my saved credit or debit card? Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. <> In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Please note there maybe no replacement for General Admission tickets. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. You now have the option to have your sign in details remembered for your next visit. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Will AFL Membership dining have a priority system in place to access tickets? Gift Vouchers can also come in pdf format, which can be printed. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Sell tickets directly from your Ticketek Account. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Once you have logged in, update your information. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Invitee A changes their mind and does not proceed with their purchase. Ticketek Australia - Tickets for Sport, Concerts, Theatre, Arts, Family Please ask your friend to check their junk mail. To do this, please check the 'keep me signed in' box when you log in. Why does the app ask to use your current location the first time it's opened? f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. The obstruction varies in different venues. How do I find out the expiry date of my Ticketek Gift Voucher? 3 0 obj Enter the required information in the fields provided. How do I add my mobile tickets to the Ticket Wallet? Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Sign In Join today Please note: AFL House is currently closed to the public. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Ed Sheeran fans left furious as ticket chaos leaves thousands stranded https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Limitations on number of tickets purchased. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. Ticketek Online Terms of Use and Privacy Policy. Yes, all events that Ticketek ticket for can be found on the mobile site. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Am I able to 'top up' my Ticketek Voucher with more credit? What if a show is cancelled or postponed? There are so many people queued up outside the MCG, waiting to get in. % They will be assigned the next two seats along (next to Invitee A). Why does Ticketek want to access my Facebook details? This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Some events have more than one price type. Will I be required to pay to reserve a seat? The original expiry date still applies to any balance remaining on your voucher. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season Ticketek: A global leader in ticketing and technology. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. My tickets have not arrived after a reasonable amount of time, what do I do? Some States have specific legislation in place to manage the sale of tickets in certain circumstances. For more detailed instructions on reserving a seat, please see our help page here. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Select Tickets | Tickets for Sport, Concerts, Theatre, Arts, Family If you have purchased concession tickets, you are also required to present a valid concession card. No, the credit card pre-fill feature simply gives you the option to save your card details. If there is no connectivity at the venue, can Passbook tickets still be accessed? For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. Yes, you are able to use multiple Ticketek Gift Vouchers. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Ticketek recommends that you select Registered Mail for these events where available. What if I enter my Voucher ID incorrectly online? Choose the best delivery option that suits you. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. Refunds must be requested no more than 60 days after the event date. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. Once tickets are added to Passbook, simply open the Apple Passbook app. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. The Ticketek app was also reportedly glitching, stopping people from . Ticketek may charge a reasonable fee for the replacement of tickets. We recommend that you confirm with your venue whether they have an existing ticketing agreement. Please refer to Ticketek's. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. On arrival, simply present your mobile ticket for scanning to gain entry as usual. No, you can continue to use your mobile ticket. Who is entitled to a concession or child ticket? Their barcode will then be on their homepage. Ticketek Terms and Conditions of Sale. Yes, if you don't log in you will see a selection of national events. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? This is just another way of conveniently storing and viewing your mobile tickets. When attending the event ensure you can present your card on request. If magnified, the display may be blurry. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. If your location is not recognised, National content will be displayed. No, Ticketek Gift Vouchers are not reloadable. When you book online you cannot choose the location of your seat. The MCG does apply an additional transaction fee. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. You can purchase and reserve tickets in any combination up to the ticket limit for the event. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf How can I get Ticketek to sell tickets to my event? You can access specific privacy information for Friend Spotter . What can I redeem my Ticketek Gift Voucher for? When will I receive my club of support merchandise pack? This allows the Friend Spotter feature to link your seat location with your Facebook friends. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Invitee B purchases the two seats they were assigned at step (b). These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn Your barcode number can also be found via your online account here. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. If your session time expires, you will receive a notification and will be required to access the site again. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Check your billing and account details. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. What happens if I purchase multiple tickets and haven't received them all? Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. There was a problem with the email server that the message was sent to. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. There was a spelling mistake in the email address entered. Ticketek may not replace tickets where seating is unallocated (general admission tickets). What can I do to increase my chances of getting tickets to a popular CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. What happens if I forget my phone or my battery dies at the venue? Yes, it will. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Replacement cards cost $10. More information relating to mobile ticketing will be communicated in the lead up to the season. How do I find my tickets once they are in Passbook? Invitee B starts purchasing two seats from hold. We'll now show you the tickets which have been allocated to you based on your selections. Ticketek routinely mismanages ticket processing which should be simple. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . I've been invited to purchase held seats by my friend, how many seats can I purchase? If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. %PDF-1.5 An administration fee of $10 will be charged. PDF Official Stray Kids Collector Ticket FAQ endobj The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Tickets purchased to General Admission events cannot be refunded should they be lost. Can I change to Refundable tickets after I've bought my tickets? Tickets will not be issued to persons other than the credit/debit card holder. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Change My Location My AFL Membership card has not yet arrived, what should I do? My Ticketek Gift Voucher has no Voucher ID? Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. Placing seats on hold and redeeming them is limited to online transactions only. Systems are in place at every venue to ensure that each ticket barcode can only be used once. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Can I use more than one Ticketek Gift Voucher in the same transaction? The term including when used in these Terms and Conditions is not a term of limitation. How do I check the balance of my Gift Voucher? Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . Ticketek Marketplace - Buy and Sell Tickets General Can I sell tickets using online auction sites like eBay? By clicking this link, a web page will be displayed containing your ticket. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. You might find the following websites helpful if you want more information about ticket scalping: Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Ticketing | FAQs | ICC Sydney No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. Terms & Conditions of Sale | Ticketek Australia How do I request a refund if I have purchased Refundable tickets? How do I subscribe to receive My Ticketek emails and/or SMS? For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. ) When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean?
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