But at least it was worth somewhat close to what the item I sent them was worth. All items are made out of High Quality fabric. The one I received is as per the photo. This sounds exactly like the issue Im having! Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. So we repaired and return an annoyed customer but couldnt do anything about it. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Theyll tell you to file a report with the police and then wash their hands of the matter. I have had my hosting company check everything their end and they say all is correct and working ok. . So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . @deala0621:There's no point in contacting Canada Post, or USPS. Those labels are a lot bigger and I never cut them to a smaller size. However, for large packages and certain types of express service, UPS is the cheaper . Cheaper seller scam: I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. - edited By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. 26-05-2020 Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. How do you prove you sent A? I sent a seller an offer on an item and she accepted. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. Did you try talking with the buyer? Select Order Not as Described. It should not have. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. No they dont. In this scam, the buyer then accuses you of sending a damaged item. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Most of them are happy new year banners being returned in Febuary. I sell on Ebay myself. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. Well tonight I received the above email. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Did you include the reference number on the label? I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. Its usually not a good idea to trade with accounts that have bad feedback. If they did, I don't know how they'd be able to verify. I told Ron that this was, "pardon my French, absolute bullshit." Learn how your comment data is processed. So Im hoping he doesnt return anything. - edited IN THE LAST STRIDE. 26-05-2020 The scammer will ask for the victims gift card number to use as payment. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. I really feel like I am not getting any protection from scammer buyers on eBay. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. man!! Here are some of the most common ways eBay sellers are scammed. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. It seems I have no time to inquire. I know I have to send the refund regardless, right? The other thing that is suspect is their account was created the day they ordered the item. Along with photographing everything, try to record any identifying details about the item. WARRANTY AND INFORMATION. I mailed a limited edition eye shadow palate to Ontario Canada for $90. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. She got her full refund back and kept the ring! It was already on the way. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Offer to send the copied forms to an ebay chat rep. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. That's why I thought maybe they mislabeled. Should I contact the postal service? The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. eBay is very aware that scams occur on the website. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Loophole on eBay! 26-05-2020 She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . That necklace couldn't have come from me. They also have to protect their buyers from fraudulent sellers. Then find one of the facebook groups for sharing scammy ebay users and share his username. what is beyond infinity most expensive car ticket. And third, we started to build PayPal's business off eBay. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Explain that you used a box, not an envelope, if that is the case. Disputing the chargeback can take a lot of time and hassle on your behalf. It sucks. Learn the fundamental steps for running an eBay business. Our app will file a claim in your stead, saving you time and a potential headache. It also looks like the original label is a printed label, cut out and then taped on. This has happened a couple of times to us over the years, all part of selling on line Im afaid . Other platforms I never had a problem with over 6 years. I can send to any other email address OK.We'll move all . Tip 05:49 AM. The unofficial eBay subreddit. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. 26-05-2020 Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. "That picture shows different items rather than what I sent. Otherwise, you can also restart the laptop just by pressing the power button. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Example: The listing said "new," but the item was clearly used. Its just getting worse, sadly. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. They readily cooperate with law enforcement. Ask if they want you to dispose of it or return it to them. Go to ic3.gov and fill out the internet crime form. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. I agree with that. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. So it sucked having a negative mark on my account but it was the only thing I could do. 04:28 PM. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. did said person say they woud send you the motorcycle and the title and then you would have to pay? I sold an item for $55 and they sent a return saying I didnt send the right item. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. Help for buyers and sellers. USPS. Someone did this to me a few months ago. I'll go over how it happened, what I did to fix it, and how you can. Lol either way I wasnt surprised. Put it in a bag took pics opened case and returned back explained. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Am I going to be screwed out of $55? Because the seller sent a lighter instead of a $600 Gucci wallet. I recently had the same experience. Only first-class mail can be certified. I ended up having to give a refund in fear the buyer is going to give me bad feedback. Accept it and issue return label. The buyer pays quickly, and you send the item without concern. But I would think it is more likely a customs thing. The buyer then tried to repeat that same scam several times. 05:49 AM If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. on Put your blame where it belongs with Chinese sellers! 03:13 PM. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. It's tough dealing with customer service when they're all Filipinos who don't understand or care. There's usually another new label then. Never sold on Ebay before. 26-05-2020 QUOTE eBay is very aware that scams occur on the website. Remember to be persistent when you are in the right and can prove it. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. - edited eBay somehow refunded the buyer automatically when the return was delivered. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. I swear. If you've changed your mind about the item, check with the seller to see if they'll accept your return. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. They help the organizations to focus on the other parcels they have to deliver. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. 2023 Comparitech Limited. There is one more scam that I have had to deal with. . The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. NO Cash Refund for wrong purchased items. Remember that if an offer looks too good to be true, it probably is. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. This topic was automatically closed 180 days after the last reply. 'However once the seller has received the item back, eBay can then step in and review the . When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. They may even provide photos of the broken item. The buyer has since responded and accepted that it was delivered somewherebut not to him. I think the label on top is Canada Post's label they put on once it enters their country. I'm not sure if Canada Post would put those on there?? If the package was mixed up by GSP, then they should handle it. I'll have to ask her what she sees different because I know it's the same. I was hoping it was a post offcie mix up. Check out this video to understand how dimensional weight is measured when shipping. If he ghosts you, you scared off a scammer. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. Otherwise she wouldn't have bothered. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. E bay in many cases are making more profit than the sellers. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. I did all of this. I would do that myself in those circumstances. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". Same thing just happened to me and I was able to keep the earning. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. to fight them over this and go to the Phillippines is beyond annoying. Either way eBay will make sure the buyer gets their money back right or wrong. Buyer contacts me today. I once again immediately had them call me to dispute this. 09-10-2020 To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. There is undisclosed damage to the item. Report a buyer if you think they have acted illegally or fraudulently here. They look the same to me.. on So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. You can report an issue with a seller to eBay directly here. So eBay accepted the return. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. I have to take her to court! This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final.
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