For more information on how to properly research and purchase a hot tub then make sure to look at our hot tub buyers guide pages. white red blue wire black frog species; favor the bold memory alpha. lpi aqua living. Our records indicate the cover lift was received on Saturday 1/28/23. Yet, our baths are about so much more than aesthetics. We did our looking around at several showrooms, but so glad we found Aqua Living on the web and decided to take a look. Grow your business. Follow and subscribe to watch spectacular Rocket League events. . When shopping for a hot tub, the number of choices can seem overwhelming. . Its a good question! As of 1-15-2023 the website is still down. LPI is a dynamic . Discover the wellness and relaxation that a hot tub or spa can bring to your home with Aqua Living Factory Outlets. Full Foam. Its also something you want to keep for several years of enjoyment. Most of them are also by appointment only and are warehouse locations rather than big fancy showrooms. Curious about LPI / Aqua Living / Dr Wellness Aqua Living Factory Outlets. Our Products. The latest is that their computer system is down and they can't tell me if the parts have been ordered or not. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. Take a look at Everything Under the Sun's educational offerings, exhibitors and more. Have u received your hot tub yet??? The reason for the change remains uncertain, however . 1.3K views, 4 likes, 0 loves, 0 comments, 1 shares, Facebook Watch Videos from Aqua Living Factory Outlets: #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. Several weeks went by and they never showed up. The manger told me that they were having issues shipping tubs on their sides and that mine was in fact shipped on its side. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp About nov 15th they sent a message saying they was out of the color i wanted and asked if i would take another color. Very risky in my opinion. The chargeback department advised of accepting it in lieu of refund on 12/28/22. This is the bomb!!!!! However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. Get the best hot tubs at the best prices! LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. 459 customer reviews of LPI Inc.. One of the best Manufacturing business at 506 Twin Oaks Dr, Johnson City TN, 37601 United States. Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. Does your spas high limit thermometer trip unexpectedly? Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. CEO Dave Hatley proposes internal vaccination promotion. Tina Hatley Operations Manager at LPI Inc Kingsport, TN. Nearby homes similar to 2519 Saddlebred Ln have recently sold between $320K to $460K at an average of $145 per square foot. I think they are working on improving that. When I contacted the dealer I was referred to lpi directly. Its not the fault of the distributor if they cant get product. He removed the front panel (which is damaged), and noticed no wire was connected to the touch pad. From the sales people, to management, to the repair department, this company has ABSOLUTELY NO INTEGRITY. So he came out again. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. New Platinum Spas Deluxe Range Passes CEC test, Pinch A Penny Opens New Store in Flower Mound, Texas, Toolbox for Excellence Announces Nationwide "Participate to Educate" Contest, PHTA Announces Standards Revision, Issues Call for Committee Participation, Pinch A Penny Opens First Store in Austin, Texas. I am unable to get the case manager to actually talk to me to resolve this. We purchased a hot tub from LPI, INC during a sale in the parking lot of Rogue Valley Mall on Sunday 8/20/22 for $9900.00, charging our Citi Credit card . On its website www.hottubhub.com it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. Well guide you through the process. Plus we noticed the cover is missing foam entirely in a section from poor manufacturing and were told it only had a 90 day warranty and to buy another one FROM THEM for over $500 that would suddenly have a 5 year warranty. What else is the plan. When it comes to hot tubs, though, your furry friend definitely shouldnt join you in the water. Comparisons of the different types of materials that hot tub shells are made from. Everytime I talk to this company I want to throw the hot tub out in the street. In addition, my balance increases monthly and is now showing 3200.00. They just kept questioning me about my settings, said I was out of warranty and they couldn't help me. With furniture styles that satisfy any interior aesthetic, Universal's To the Trade program .
Im in Colorado and order a spa last year. Luckily, I filed a dispute with Visa when I felt things going wrong and no responses. We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. And if he paid that much then he got taken bad by them. Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Christina Hall Director at Aqua Living Ltd - AquaLiving.co.uk Greater Portsmouth Area . Read about common issues that spa & hot tub owners run into and how to fix them. You get what you pay for with these. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. ***** and ****
When a technician installed it, he found that the touch pad didn't work. We apologize for the frustration you have experienced. With time, even the finest wooden hot tub cabinet is going to show signs of age, including fading, rotting, and staining. Find contact's direct phone number, email address, work history, and more. LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. BBB Business Profiles generally cover a three-year reporting period. Youre someone who loves to pamper yourself with manicures. Payment 324861127699. This field is for validation purposes and should be left unchanged. 5% would be over a 400$ late fee. I dont think Dr Wellness has a tub anywhere near 20k. Learn more about Birdeye, Patient Feedback: Why Doctors Need to Ask For It. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Steve and Jason both are great and their delivery service crew also. 2,550 Sq. In early July, we rec'd a 34.5" tall panel for a hot tub, which is NOT what was ordered (54.5" tall). With the strength of our retail stores doing so well over the last couple years, and the improving economic conditions, we felt like we needed to choose this direction and put all of our efforts into going into the retail world.. If youre someone who demands the best of everything, premium features like those are a need, not a want. Then an estimated completion date of June 26. Request that LPI credit my card on file. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. Shoulder & Calf Jets. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. It took 8 months to get the extra filters that I purchased at original purchase date. Spa Repair & Swim Spa Maintenance, If you're looking to buy a swim spa one of the first questions you ask is "are swim spas high maintenance?" I need a part for the hot tub to be functional and have been waiting for months for it to be in stock (lpi told me it was just backordered) . People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. Multi-Layered Fiberglass Reinforcement. I know now why they cheaper than other tubs. My husband who has experience in a cool industry you could tell that it was used and had been repaired so they were dishonest with us from day one. Kendrick Content 2023. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Customer Reviews are not used in the calculation of BBB Rating. Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. With our AnyTemp System you can enjoy daily hydrotherapy, exercise . The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. LPI is responsive but not actually taking care of the core issue and they need to be held accountable. I had a cheap Dreammaker spa prior to this I purchased thru Wayfair with zero issues in 6 years of ownership. I come to find out this control panel is a known defective component but they continue to ship out the same control panel. But beyond the pleasure of soaking, these spas offer real health benefits. After some thought, we purchased the G-7 and just love it. Get tips on how to clean different types of jetted tubs and spas. The panels are on back order and when the materials are received, these will be made and shipped for installation. The overall objective of the IGAD LPI is to enhance the contribution of the livestock sector to sustainable food security and poverty reduction in the IGAD region. Needless to say after spending $7447 on this Hot Tub I went off on him and he hung up on me. . Its purpose is to strengthen the They are on Craigslist in my market. 8 Perimeter LED lights. Aqua Living is looking for a competent Inventory . Aqua Living2023-02-01T14:06:23-05:00February 1st, 2023|Comments Off on Will a Hot Tub Mess Up My Nails? BUYER BEWARE!!!!!!! lpi aqua living. Read about how to fix it to restore your covers structure and functionality. One of the best Hot Tub & Pool, Home Services business at 670 Albion Ave, Schaumburg IL, 60193 United States. I'm sorry but when I pay $6000 for something I expect it to work for more than 2 years. Every interaction with this company is terrible. Anyone that I know that is interested in a Hot Tub I will send Garys way!!!! The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas . It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. Read our guide to get an idea of where to start when setting up your new hot tub. The solution? So they obviously didn't test it. International Association of Better Business Bureaus. "We are thrilled to become part of the LPI family. The customer representatives have been nothing but roadblocks and excuses. We accept payment through Paypal ONLY, the fastest and safest way. The next is probably "how much does a swim spa cost?" Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. Easy, done. I cannot recommend this place enough. So it's mickey moused back together. ******************
Find a location that works best for you. We would, however, advise that you do your homework on the brand, read reviews, and make sure to see these units in person (even wet-test one). The lights on the whole back side aren't working, so LPI ships me the replacement lights without the front panel, and hasn't contacted me to update me on the service timeline. The outlet brand was recently rebranded from the RecDirect Factory Outlet name, though they have continued to sell many of the same spa models, including the Dr . Text Size:millwork district dubuque apartments why did jillian leave workaholics. When it was delivered the entire front panel was damaged and the cover had a tear in it. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. On sale for only $4699! They are on Craigslist in my market. It was so bad that it froze up the cover and caused the tub to blow the motor twice.
SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market. 8192 Levels Rechargeable Pen - This high-tech pen offers preciseness in the drawing. A corner hot tub might be just what youre looking for. Re: Curious about LPI / Aqua Living / Dr Wellness. During the pandemic, I lost my job and worked with LPI on payment arrangements. For any customer that wants access to unlimited swimming in their own backyard, swim spas are a fantastic investment. Been using it for a little over a year now, no issues yet. I own one of these tubs. So, it makes sense if you ever wonder, "Will a hot tub mess up my nails?". Just wondering cause I just ordered one. Our exclusive components, processes, and features will allow you to do what you deserve, relax. I would just like my money back so I can go purchase a hot tub cover with the metal strips built in. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. The service tech said this tub appears to be mishandled during shipping and was really banged around. Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. With detailed information on each of the hot tubs, you will discover new features and what to look. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts. See details. Then a seal broke and I called and they just wanted to tell me that I was out of warranty. This is required per the written warranty section in your manual. Lets here people thoughts on this company. They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. $369,000 Last Sold Price. We have retail stores that we own, and we have dealers in the same markets, meaning we're somewhat competing against our dealers, Hatley says. If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. aa rechargeable battery with charger. Get crystal clear hot tub water in to time with tips from spa experts at Aqua Living Stores. Response. Well, before they delivered it, they told me 2 panels were damaged, and when they delivered there was more damage to it as it was only 2 gentlemen delivering it, and the company knew we had a few steps going down to the area they would install it. A hot tub that doesnt heat properly is understandably frustrating. We are currently experiencing this with finding appliances for the new home that were building. I purchased a Spa on 07/24/2022 for $9,964.00. I have been making payments. Terrible quality control and customer service. I have never been lied to so often by so many people in my life. There is no way this company will remain in business with these types of complaints. What do you want to bet this company claims bankruptcy soon and everyone who already paid gets nothing. This year the dealer orders were substantially more than we projected, and we ran out of capacity. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Upgrade Your Experience Hot Tub Pergola $ 4,995.00 5.00 out of 5 Swim Spa Steps 0 Cantilevered Umbrella $ 299.00 0 Cover Valet $ 249.99 0 1 2 6 Next Re: Curious about LPI / Aqua Living / Dr Wellness. On January 7 2023 we went to get in the hot tub and discovered the water was cold and found a tripped breaker. LPI is also moving away from dealer-based sales and going customer-direct. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. (704) 322-4204. We purchased an aqua living spa November 2021. It is now 11/9/2020 and still no repairs for the panel or cover. Thank you for your picture submission. LPI, Inc. Johnson City, TN1 month agoBe among the first 25 applicantsSee who LPI, Inc. has hired for this roleNo longer accepting applications. June 11, 2022 Posted by: grady county, ga zoning map . There are probably 50 brands better. So I called the salesman back and he basically said it wasnt his problem and I should call the manufacturer like everyone else. Our new hot tub pergola is perfect for anyone who wants to enjoy their hot tub in style, and with complete control over their privacy. Water Treatment Manufacturer Waterco Ltd. Their partnerships are a major reason why we are here today.. I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. One speaker doesn't work, the subwoofer doesn't work, 3 screws in the access panel were snapped off into the framing, a corner seat air diverter doesn't work and the startup kit i was provided was opened and chemicals and test strips used. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Get more reviews from your customers with Birdeye. I just want my money back. EVERYONE I have dealt with in this company has lied to me. The headrests were missing the magnets that attach them to the tub. User Friendly System Controls Topside. Fortunately, we are blessed to be on the right side of what this has done in our industry. We are the largest hot tub retailer in the United States with over 50 locations across the country and offer financing options for many of our spa products. How did you get rid of it? A gentleman did finally walk me through a possible fix. It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. They manufacture there own hottubs so your definitely getting a run around if there saying to contact the manufacture. Jets are one of the best parts of the hot tub. We currently have been carrying out bucks to fill the tub. We waited months to get it, got the Catalina delivered, and took 8 months to service it, only to hear it would not work had to be replaced, they replaced it and it still doesnt work, now we have to get an attorney 14,577.77 spent and no working hot tub for over a year, worst experience for any purchase and now have to fight them, 2nd hot tub has been here 2 months and it still does not work.. DO NOT TRY TO SAVE MONEY, RUN!! We are not seeing an order or warranty request under your name. LPIs second manufacturing plant in St. Petersburg, Fla., has not reached its production ceiling, meaning dealers who carry LPI swim spas will be unaffected. Thats just insane for a person being 5 days late to make a payment. However, that date kept being pushed and finally the hot tub was delivered in Dec 2021. Seating: 3 Gallons: 350 Weight: 945 lbs. Amy takes a trip to LPI's new facility in Johnson City and finds about about the company's acquisition of Catalina Spas. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp Dimensions: 81 long X 63 wide X 33 high They moved my manufacture date multiple . Plumbed using 100% Anti-Fungicide tubing to prevent nasty bacteria back-up in plumbing lines resulting in cleaner water and less chemical use Proudly Made In The USA Specs: Gallons: 200 Weight: 680 lbs. We purchased a swim spa in March 2022 from a local dealer in Pensacola, under the agreement that a damaged corner panel would be replaced under warranty by the company (LPI). I want my $5,600.00 back. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. Learn how to avoid this issue and quickly fix it if it does occur. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. He Told me I should just find the part on another website. Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. Unfortunately, LPI, Inc is having trouble finding a capable technician for the customer's repair. She made sure I got everything I needed and made sure I understood how to care for my G-2 Tranquility Spa. Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. They agreed to send me a list of technicians in tennessee that might come look at it. WELLNESS SERIES Get started on your aqua fitness today with an entry level Dr. Wellness fitness spa. It's estimated that there, Aqua Living2023-02-08T09:27:34-05:00February 8th, 2023|Comments Off on Are Swim Spas High Maintenance? japanese tv app; usb foot warmer; mortal instruments show Aqua Living Factory Outlets is home of the original swim spa and the only manufacturer to offer the proprietary AnyTemp Hot and Cold Spa System. Thanks for your review Jerry. I said i would if it will be delivered by dec 1st and asked if this nightmare with there company will ever be over. A beautiful bathtub from Aqua Living can be the focal point of your bathroom. I financed it to be sure it wasnt a scam and the first payment is due October 5th 2020 or in about 13 days but I still havent got my purchase. Click on an image below to learn more about the product. No return calls even after I have reached out to their office personnel numerous times. The tub is clearly a lemon and a consumer product claim attorney agrees. I ordered a Catalina Luxury Berkshire model from Aqua Living Factory Outlets in Reno NV on 7/2/22. Told the it would be 4 to 6 weeks. Finally, they admitted that the spa that I purchased did NOT have the audio system. I currently have spent $753.99 so far. It's no wonder that Catalina Spas are considered to be the most popular spas in the world. BBB Business Profiles are subject to change at any time. Says 2-3 weeks for made to order hot tubs but I bought one on July 15th 2020 and its now September 22 and dont have a hot tub yet. I use the hot tub once a week. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. A solution has been advised and implemented, with a contingency if it does not resolve. We are proud to provide American Made quality hot tubs. Please let us know if it does not meet your needs. Learn how to properly clean & maintain the longevity of your spa cover. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. The clinical presentation is variable and most commonly includes symptoms of anemia, such as fatigue, weakness, skin paleness and shortness of breath. They have been absolutely amazing from start to finish of my hot tub purchase and set up. Based on published estimates, we believe that there are approximately 42,000 patients in the United States and 67,000 patients in Europe living with WAIHA. Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. Jul 28, 2020 LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. When these have been reviewed, a technician will be assigned to your current work order that resolves your on going issues. When it arrived we noticed that one of the sides was pushed out and was told it would be fixed. We ordered in may its now October we are still getting the run around n feel like we may have been scammed. Im feeling scammed as I paid for mine already, too! I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. I'm now waiting for my fourth control panel to be sent to me. Filters are an essential part of keeping your hot tub water clear and pleasant. Regular maintenance and upkeep will increase your enjoyment of your hot tub, and help you get the longest life out of the spa and its components. Relaxing massages and hot water therapy are the best options for the person who has experienced stresses and strains throughout the day or week. Between our great prices, wholesale options, stellar customer service, and easy to navigate website, its never been easier to get your hands on these products. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Its obvious they cut corners during the pandemic to keep up with demand and were producing an inferior product now that is not only broken but dangerous. What state do you live? I submitted another warranty claim about the magnets, the stereo not working, and several of the lights not working, in addition to still not having the replacement enclosure parts. If you want a professional to help you every step of the way ask for Danielle. If company vaccination rates. There has to be a law against being 2-3 months late to deliver merchandise and expecting payment. We also had issues with communications from the company for a long period of time. I called customer service and was told the filters and magnets were in the mail. Why on earth would you keep taking orders once your 10,000 hot tubs behind and show a 2-3 week delivery time. Im out 500$ , my credit is down 100 points and i have no hottub. We've been playing on both sides of the fence for four or five years now. The guy that delivered my hot tub that Danielle suggested was awesome. on 5 Unique Valentines Day Hot Tub and Spa Experiences, on Are Swim Spas High Maintenance? Both Gary and the customer service have been wonderful to work with. AQUA LIVING FACTORY OUTLETS Response Sep 15, 2020. . I wrote LPI,INC on this invoice. We look to resolve this as quickly as possible. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. Aqua Living Factory Direct is . ****** *****
So now I have a hot tub that is less than a year old that does not work, a cover that was never right and no hope of it ever getting resolved. Jacuzzi Group Names Licensing Agency Beanstalk for Global Representation, Pentair Honored for Impact by Real Leaders, PHTA Leadership Certificate Program, Powered by Cornell University. Sincerely,
Evergreen Place is an assisted living facility in Brockport, NY. When a technician was assigned to adjust the cover, he loosened the bolts and the cover fell about an inch or more down onto the tub. Needless to say I never heard from her again. * I know nothing about these names but I think they are linked by distribution or "factory outlet" marketing ? Our instructional videos cover many hot tub topics such as: how to drain your spa, how to change temperature ranges, how to change the filtration duration, how to change the mode of heat or rest, how to locate the serial number for various spa models, how to replace the waterfall on/off valve, how to replace a pump or jet in a spa, and how to wire a GFCI for a 220v spa. This demand led LPI to make what Hatley says were very tough decisions about the future of the company. You were advised that the payments would be acceptable. Upon delivery we found the tub was missing the glass balls, filters, and headrests that went to the hot tub. A hole in your hot tub cover is going to render it relatively ineffective when it comes to heat preservation and protection from debris and pests. Rodney Carr, Chairperson for the Town of Bristol Improvement Board, told the gathering the building is being made possible through various, generous . Aqua Living Factory Outlets Houston Wellness and Fitness Services Follow View all 5 employees About us Website https://aqualivingstores.com/spas/ Industries Wellness and Fitness Services Company. BLUETOOTH EARBUDS WASH Cleaning Pen Brush Anti-clogging For Wireless Earphones F - $14.63. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. These activities generally allow residents to maintain healthy lifestyles by encouraging movement and socializing with their peers. Now I am told it will be in production on 1/8. Idaho Child Custody: The Right Evidence & Winning Your Case. At Catalina Spas we believe in an overall approach to health, exercise and relaxation. As of writing this article, the Aqua Living website claims to have the following factory outlets : Been waiting 10 weeks for hot tub from this company. Your warranty case ******, has been opened. Spas & Hot Tubs Factory Direct Prices - Aqua Living Factory Outlets Get the best HOT TUB at the BEST PRICES We are proud to provide an oustanding level of service, quality products, and competitive prices.