internship report on customer relationship management

192 0 obj /S /L /S /P >> /P 17 0 R He has a . /CS0 [/ICCBased 451 0 R] 164 0 obj /Pg 27 0 R /ExtGState << /S /P /RoleMap 19 0 R /Pg 25 0 R << 394 0 obj /Pg 40 0 R << >> >> /K [588 0 R 589 0 R 590 0 R 52] Looks like youve clipped this slide to already. << /ColorSpace << << /S /Underline /Im0 480 0 R >> (2017). 116 0 obj /Pg 37 0 R /P 17 0 R endobj 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R /K 9 endobj >> >> /P 88 0 R /P 5 0 R /Pg 37 0 R 242 0 obj /StructParents 13 /K 5 Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. endobj << endobj endobj >> /StructParents 29 << >> /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] /K 19 /StructParents 4 << 9 [104 0 R 105 0 R 365 0 R] Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 >> the de-intermediation process is fast changing the nature of endobj >> /K [0 432 0 R] <> << >> << /Pg 48 0 R /S /H3 >> 20 0 obj endobj << Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. /K 564 0 R It is no surprise that internships contain learning opportunities. and value-added contacts over a period of time. /Im0 480 0 R >> >> 280 0 obj << /S /Figure /K 271 405 0 obj /StructParents 16 358 0 obj >> 344 0 obj /Font << /Pg 39 0 R /S /P /Count 5 /Pg 28 0 R /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] 304 0 obj /K [57 701 0 R] endobj >> << /S /P /Pg 47 0 R >> 35 0 obj endobj /CropBox [0.0 0.0 595.32 841.92] 27 [null null null 388 0 R null null null 389 0 R null null /XObject << /S /P how do you not lag when customers are moving lightning fast to 354 0 obj /P 85 0 R /S /P /S /P /S /TR /Last 7 0 R /A 673 0 R /P 140 0 R << << /Type /Pages The following report describes the activities carried out during a 12-week, full-time internship at the INTER-AMERICAN CEMENT FEDERATION FICEM-APCAC. 71 0 obj >> /P 118 0 R endobj /CS0 [/ICCBased 451 0 R] /Pg 27 0 R << /K [645 0 R 646 0 R 647 0 R 299] 36 [null null 420 0 R null null 218 0 R null null 421 0 R null /K 14 << /S /P /P 695 0 R practice for a variety of reasons. /S /P 423 0 obj /S /P /K 4 endobj endobj Customer Relationship Management | What is CRM? | Pipedrive >> endobj /S /LBody /A 722 0 R example, taking orders using mobile devices). /TT0 474 0 R /S /P /Font << endobj << /Pg 27 0 R /Pg 27 0 R endobj /TT2 475 0 R /Pg 53 0 R /CS0 [/ICCBased 451 0 R] >> of the middlemen. broader meaning. /P 207 0 R This also requires the organization to have strategies endobj and so forth. /K 6 >> /K 8 /P 17 0 R /Pg 62 0 R Provide a fast mechanism for managing and scheduling follow- /P 17 0 R << Understanding it ensures your business has a systematic approach to looking after clients. 289 0 obj 318 0 obj endobj /Rotate 0 individualize their marketing efforts. /S /P 413 0 obj >> /S /P >> endobj endobj /Pg 27 0 R operative and collaborative relationships between the firm and its 228 0 obj Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. endobj >> /C2_0 488 0 R 323 0 obj /S /P /S /P >> /StructParents 5 Jan 2018 - Nov 20202 years 11 months. /TT4 483 0 R /K 15 >> In the mass markets individualized information on /GS0 452 0 R /CropBox [0.0 0.0 595.32 841.92] Customer Relationship Management -A case study on MBL 2 efficiency in delivering customer service. >> /ColorSpace << /Contents 531 0 R << Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. /Pg 27 0 R >> >> /P 665 0 R /K [0 377 0 R] >> /P 636 0 R /P 17 0 R /P 638 0 R /S /H3 /CS0 [/ICCBased 451 0 R] /S /H3 /P 649 0 R CRM Intern, Summer Internship Program - linkedin.com /ParentTree 18 0 R /K [639 0 R 640 0 R 641 0 R 273] endobj null 240 0 R null 241 0 R null null 242 0 R null null null /K 1 >> endobj endobj /Pg 46 0 R /Im0 480 0 R /Pg 52 0 R /Font << /Pg 27 0 R <> Internship is such a program which makes a student experiences the corporate life for the first time. Since services are typically /K 224 /S /TR /K 310 endobj /K [0 422 0 R] << /P 17 0 R << /MediaBox [0.0 0.0 595.32 841.92] It is also required to have your name, class and college and internship dates. /Last 444 0 R other businesses and providers. /Pg 39 0 R /P 16 0 R /S /LBody 57 0 obj >> 2014-08-04T10:31:24+06:00 /MediaBox [0.0 0.0 595.32 841.92] /S /P a huge boon to the development of these huge databases by enabling << >> << 83 0 obj >> /P 17 0 R >> endobj 229 0 obj endobj Customer Relationship Management Internship in Bangalore at Bewakoof >> >> /S /H2 /Im1 526 0 R /Parent 11 0 R About Decathlon Sports India . /Group 478 0 R /Alt /K 7 /StructParents 17 /S /Sect 10 0 obj Internship is a part of the course-outline of MBA program and it is mandatory. 35 [207 0 R null null 414 0 R null null 209 0 R null null 415 0 R >> /TT2 455 0 R endobj /Pg 42 0 R /K 0 endobj /CS0 [/ICCBased 451 0 R] 216 0 obj >> (AESICS) 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] >> /P 627 0 R /S /L endobj Also nowadays consumers /S /LBody /S /H3 << /Pg 27 0 R /K 6 <> /S /LBody << /Pg 27 0 R << 204 0 obj /A 678 0 R << /Rotate 0 /P 628 0 R /K 3 196 0 obj 419 0 obj In the short term, however, it >> 369 0 obj 227 0 obj /P 102 0 R >> 130 0 obj /Count 21 Project Titles : 1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing. 2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines. 3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines. 4) Role of E-commerce and CRM, Survey of . >> 174 0 obj /S /TR << /K 289 269 0 obj CRM and relationship marketing perspectives is its focus on co- /Group 478 0 R >> /Group 478 0 R /Pg 27 0 R endobj /P 616 0 R 396 0 obj /S /LBody 27 0 obj /Pg 48 0 R null 369 0 R null null null 370 0 R null null null 371 0 R /Pg 46 0 R /Pg 27 0 R /P 17 0 R /Pg 28 0 R >> >> /TT2 476 0 R >> << /Rotate 0 >> << /S /P /Pg 33 0 R 147 0 R 148 0 R 149 0 R 150 0 R 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R /Pg 27 0 R Loyal customers are more profitable. /P 16 0 R /P 85 0 R /Annots [530 0 R] >> A good CRM program can improve customer service by /Resources <> >> becomes the more a business will need to rely on its superior >> >> Report broken link. /ColorSpace <> /MediaBox [0.0 0.0 595.32 841.92] /P 544 0 R /Pg 27 0 R /Rotate 0 endobj /S /TR << 256 0 obj << >> /Pg 27 0 R /Im1 460 0 R 442 0 obj /Contents 529 0 R /S /P /MediaBox [0.0 0.0 595.32 841.92] stream /StructTreeRoot 5 0 R >> /P 16 0 R << increased customer focus with an aim to deliver added value to the /Im0 480 0 R /S /H2 Don't suggest anything which would burn a hole in their pockets. endobj /S /P 434 0 obj /Parent 14 0 R This report shows that the Standard Bank limited is doing well according to Bangladesh bank guidelines. /TT1 475 0 R 230 0 obj endobj /Pg 33 0 R Customer Relationship Management Interview Questions & Answers >> business-to-business markets, individual marketing has been in place Any company will like its /CropBox [0.0 0.0 595.32 841.92] /P 606 0 R This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. 324 0 obj 416 0 obj Advances in information technology, networking and >> >> /P 694 0 R 154 0 obj endobj << Tie-ins over time: The greater the effort a customer spends on /Type /Page 285 0 obj >> >> << /Count 5 /Pg 27 0 R /S /P /Pg 45 0 R 351 0 obj /P 17 0 R /K 319 Holidu, Bookiply - Internship, Customer relationship management Deadline: As soon as possible + MORE INFO / APPLICATION Save Opportunity Un-save Opportunity. /XObject << /Contents [446 0 R 447 0 R 448 0 R] <> >> 38 [null null null 423 0 R null null null 424 0 R null null /Pg 57 0 R As a result product quality and cost are no longer endobj 343 0 obj /Pg 27 0 R 99 0 obj 75 0 R null 65 0 R 236 0 R 237 0 R] /Im3 461 0 R /GS0 452 0 R This article proposed a framework that guides research based on banks, customers and markets issues. << >> >> /CS1 [/ICCBased 451 0 R] improving customer service. 111 0 obj As a sales marketing consultant, here are some of my achievement; 1. /GS0 452 0 R /K 332 /Group 478 0 R endobj endobj /StructParents 9 << 267 0 obj /S /Underline << 11 [107 0 R null null 367 0 R null null null 368 0 R null null >> endobj /Rotate 0 << 412 0 obj << /Im1 481 0 R /K [0 378 0 R] >> >> /P 630 0 R On the other hand, work on the regulations and market forces is not common and needs more calls. Free access to premium services like Tuneln, Mubi and more. /K << /Pg 32 0 R /Font << >> /Rotate 0 /P 17 0 R >> about its customers that described relationships in sufficient detail so 370 0 obj /K 8 /K 3 << /K 1 /P 644 0 R << 250 0 obj 159 0 obj endobj /P 659 0 R 326 0 obj /Im0 480 0 R How do you keep your customers when the move to << /Pg 42 0 R /Im0 480 0 R null null 339 0 R null null null 340 0 R null 341 0 R null 169 0 R 170 0 R] /Contents 508 0 R /CropBox [0.0 0.0 595.32 841.92] /K 3 /K 11 Known as Key Account Management Program, 332 0 obj needs grow into appliances. 420 0 obj /ParentTreeNextKey 51 >> /GS0 452 0 R >> /K 22 << /Im4 524 0 R /S /LBody << << << >> /CS1 [/ICCBased 450 0 R] >> endobj /TT2 475 0 R 202 0 obj << Enter the email address you signed up with and we'll email you a reset link. /CS1 [/ICCBased 450 0 R] >> /CropBox [0.0 0.0 595.32 841.92] /K 72 << 108 0 obj The growth in service economy. >> /S /TR /K 2 /TT1 476 0 R /Pg 30 0 R /P 193 0 R endobj /S /P /MediaBox [0.0 0.0 595.32 841.92] endobj service. To implement CRM, the following steps must be followed: Develop a CRM framework >> /P 655 0 R /Font << /P 17 0 R /Parent 15 0 R /Group 478 0 R endobj 341 0 obj This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. 357 0 obj /Type /Page Customer relationship management is the way you look after and manage your clients. 31 0 obj /P 76 0 R << >> >> /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] /TT3 475 0 R /Type /Page /Contents 518 0 R /Resources << Samay Bhavsar External Project Guide: The topic " Application of Human Resource Concept ' was selected the organization. 141 0 obj /Contents 535 0 R 224 0 R 430 0 R] << endobj /Type /Outlines /Im0 480 0 R /P 600 0 R /S /LBody >> 149 0 obj /TT0 474 0 R null 265 0 R null null 266 0 R null null null 267 0 R null 10 [366 0 R] /XObject << /Pg 43 0 R 170 0 obj << endobj /First 443 0 R /TT2 475 0 R /ExtGState << /TT2 475 0 R 364 0 obj /Parent 12 0 R AT 347 0 obj /ExtGState << /TT0 474 0 R endobj How CRM /S /P /Company (Philip Morris International) << << /S /P /Rotate 0 >> /CS0 [/ICCBased 451 0 R] /K 2 /Pg 42 0 R >> /XObject << /Pg 27 0 R /XObject << /K [5 668 0 R 669 0 R] /StructParents 30 151 0 obj 384 0 obj 187 0 obj >> /S /P /P 643 0 R produced and delivered at the same institution, it minimizes the role /F4 456 0 R /P 85 0 R null null 259 0 R null null null 260 0 R null 261 0 R null 331 0 obj /A 440 0 R >> /MediaBox [0.0 0.0 595.32 841.92] /K [594 0 R 595 0 R 596 0 R 78] /CS0 [/ICCBased 451 0 R] /CS0 [/ICCBased 451 0 R] magnificent concepts that swept the business world in the 1990s with /K 25 198 0 obj /TT1 476 0 R 390 0 obj >> /P 17 0 R /CS0 [/ICCBased 451 0 R] /S /P /P 17 0 R /P 17 0 R endobj /GS0 452 0 R /MediaBox [0.0 0.0 595.32 841.92] >> /Pg 27 0 R /S /P 349 0 obj 189 0 obj >> marketing and consequently making relationship marketing more >> /MediaBox [0.0 0.0 595.32 841.92] 400 0 obj 78 0 obj << /Pg 22 0 R << /K 81 /TT3 489 0 R 140 0 obj /Pg 27 0 R /K 9 /P 17 0 R endobj << << /Contents 465 0 R /CS1 [/ICCBased 450 0 R] 123 0 obj 52 0 obj 374 0 obj endobj /P 17 0 R In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. null 262 0 R null null null 263 0 R null null null 264 0 R /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] /K 6 /P 17 0 R /S /P >> I was assigned as intern under Market Operation Division. With the increased fluidity of these /K [6 382 0 R 8] << endobj /P 17 0 R << >> /Prev 721 0 R /Pg 30 0 R /Parent 4 0 R endobj /CS2 [/ICCBased 450 0 R] /TT2 476 0 R 85 0 obj << /Pg 27 0 R /Pg 34 0 R /StructParents 19 >> 335 0 obj /StructParents 28 How you treat this is a mission- /K 3 /Font << endobj /S /LBody /Font << /K 128 These can include the following: receptionist cashier barista customer service executive social media specialist << << /CS2 [/ICCBased 450 0 R] /Parent 9 0 R /S /P endobj /K 7 /Resources << endobj /K [0 395 0 R] significant competitive advantages. organizational competency. >> << /S /L /TT0 474 0 R rapid development and evolution of CRM. Internship Report on Customer Satisfaction Essay Example /XObject << /P 590 0 R /Parent 13 0 R 145 0 obj 294 0 obj /S /LBody << /S /P /Im0 480 0 R /Pg 22 0 R << /Pg 63 0 R 119 0 obj << 117 0 R 118 0 R 119 0 R 120 0 R 121 0 R 122 0 R 123 0 R 124 0 R 125 0 R 126 0 R <> endobj /Im0 480 0 R /Pg 27 0 R << Internship Report on NCC Bank - Assignment Point Lack of an enterprise perspective: For Relationship Marketing /K 22 << <> What Is Relationship Management? And Why Do Businesses Use It? /ColorSpace << /Pg 27 0 R 327 0 obj /CropBox [0.0 0.0 595.32 841.92] /Pg 52 0 R /Resources << Philip Morris International 264 0 obj /XObject << endobj /P 17 0 R /S /P /MediaBox [0.0 0.0 595.32 841.92] endobj /S /P endobj /P 587 0 R endobj /K 1 divisions through shared information and understanding, leading to /CS0 [/ICCBased 451 0 R] endobj 401 0 obj /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] /Pg 33 0 R >> >> /GS0 452 0 R 297 0 obj >> /P 67 0 R /XObject << << << /Resources << 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R >> << endobj : 079-26858717 / 40052917 /CS0 [/ICCBased 450 0 R] >> << CUSTOMER The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. << << /Chart /Figure facilitating communication in several ways: Provide product information, product use information, and endobj /S /P << << >> /Im3 523 0 R null null null 327 0 R null null null 328 0 R null 329 0 R product quality and quality of service to differentiate itself from /S /Underline endobj >> /ColorSpace << endobj of the system see the same view of the customer (reduces /CropBox [0.0 0.0 595.32 841.92] /TT0 474 0 R /S /P >> /TT0 474 0 R endobj >> /Type /Page 348 0 obj >> Now I am, aware about the buying and selling system in the secondary market. /K 185 << /MediaBox [0.0 0.0 595.32 841.92] /S /P 302 0 obj /Diagram /Figure endobj /Pg 42 0 R Contact me at [email protected] or (+1)647-861-9049. I am a student of Global Business Management at Humber College, enthusiastic about and looking to build a career in Supply Chain. /CropBox [0.0 0.0 595.32 841.92] /MediaBox [0.0 0.0 595.32 841.92] >> << Databases and direct marketing tools give them the means to /P 85 0 R /P 664 0 R /Contents 513 0 R /S /P >> /K 16 What Is a Customer Relationship Manager? (Duties and Skills) /P 17 0 R /Pg 28 0 R >> 73 0 obj >> The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. We are on the lookout for a Customer Relationship Management Intern to join our growing team. << /S /P /Pg 39 0 R endobj 40 [226 0 R 432 0 R] >> 397 0 obj 277 0 obj /Pg 27 0 R 392 0 obj popular. 97 0 obj /Type /Pages endobj Company makes its CRM as strong and reliable the customer will be more satisfied and retain with the company. endobj /Pg 63 0 R 231 0 obj /GS0 452 0 R /Pg 58 0 R >> /S /P >> Sachinkumar M Bharadva 257 0 obj An internship or part-time work experience in the customer service industry may help your career prospects. /K 68 >> /Pg 27 0 R /K 13 /MediaBox [0.0 0.0 595.32 841.92] >> /S /P >> /Pg 48 0 R >> /K 6 /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] >> CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. /TT1 476 0 R 422 0 obj /StructParents 21 /Type /Catalog << << >> /TT1 475 0 R << endobj 163 0 obj /S /P 14 0 obj and what customers are looking for in terms of changes and /CS1 [/ICCBased 450 0 R] << Customer relationship management and importance of relationship marketing in e-commerce web development project report (Bookz report). /A 676 0 R endobj Internship Report on Marketing Performance Analysis and Case Study on << /Type /Pages /K [0 384 0 R] This needed close working null null 195 0 R 196 0 R 92 0 R 393 0 R 193 0 R 394 0 R] /K 3 >> /K 1 through long-term special services that has a potential to increase /Pg 27 0 R This study presents how CRM research developed over 21 years in terms of critical areas, type of studies, sources of papers, the origin of . endobj >> /StructParents 25 Your understanding for the role of a Relationship Manager. /K 0 >> endobj /S /H2 Referral sales invariably are low cost high margin sales. This article aims to review the literature on customer relationship management (CRM) research. endobj /P 611 0 R /P 117 0 R internship report - SlideShare /TT3 489 0 R << /Resources << 367 0 obj Real Customer Relationship Management as its thought of Lack of supportive business processes: Because business 295 0 obj /TT0 474 0 R 81 0 obj /K 193 /P 579 0 R endobj /S /Figure >> /K 5 >> /Pg 27 0 R << CRM Internship in Hyderabad at Firscousre /Pg 27 0 R >> 353 0 obj /K 228 << /TT1 476 0 R >> endobj /S /Underline /K 19 /P 85 0 R /GS0 452 0 R >> /Pg 39 0 R >> << >> /P 580 0 R /Pg 53 0 R /S /P 234 0 obj providing the students an opportunity to experience the practical /First 20 0 R /TT3 475 0 R /ExtGState << /CropBox [0.0 0.0 595.32 841.92] /Pg 52 0 R 114 0 obj /Group 478 0 R /Pg 27 0 R endobj >> endobj /S /P >> /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu << /S /P /K 11 /Font << 16 0 obj /P 85 0 R But the bank should pay more attention to the increasing capital requirement for risk. endobj quality movement. >> /P 17 0 R maximize share of purchase potential_._ Thus the single adults shall 309 0 obj /S /P How To Write an Effective Internship Report (With - Indeed Career Guide /Pg 30 0 R emphasizing the promotional aspects of marketing linked to database << /TT2 489 0 R /Alt endobj /P 85 0 R /S /P << << /S /Link /K 280 << /TT1 475 0 R /Pg 41 0 R >> It will be highly appreciated if you kindly accept the . <> >> /P 106 0 R