viagogo refund australia

To register, You must provide your real name, address, phone number, and email address. Stock images:Getty, unless otherwise stated. Original price eur159!!!!! Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. You may only use the Services if You can legally enter into and form binding contracts. FILE A DISPUTE WITH YOUR BANK. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. They may do that if you make a fraudulent claim. We often link to other websites, but we can't be responsible for their content. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. But the messaging in small letters at the very top of the screen is easy to miss. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. [email protected]), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. Anti-ticket-touting campaigners the FanFair Alliance . A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. We care about accuracy. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. This website is using a security service to protect itself from online attacks. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Service 196 Value 191 Shipping 166 viagogo is a global online platform for live sport, music and entertainment tickets. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. When our tickets were not provided they refused to provide a refund . Your IP: Viagogo will never pay you after you sold your tickets and you can never get back your money. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Otherwise, avoid!!! The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Note that this is separate from any Tax viagogo is required to charge on its fees. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. Just as before, when you make a ticket selection, the clock starts ticking. 3.1 Accurate Descriptions. Viagogo will keep saying they already paid you but they will never show you the proof of payment. The parent sponsorship application fee cannot be refunded. From the actions menu, select the 'Request Refund' option. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. 2.12 Seller Payment. it is a scam. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. Form 1424 - Refund request. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. Can I pick up my tickets instead of having them shipped? Get the latest product reviews, money-saving tips and more. 5.2 Violations, Termination and Suspension. 5.4 Making Adjustments. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. We will also add sales or value added tax on our fees as applicable. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. Safe ticket buying if you're going to a gig or sporting event. A new screen will display that allows you to begin your refund request. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. If this is also unsuccessful We will not offer a refund. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers The "on its site" disclaimer that followed was in a distinctly lighter font. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. We endeavour to rearrange delivery with the customer or arrange a collection point. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. Just another site viagogo refund australia. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. 1. We made the case to Google Australia that Viagogo is still up to its old tricks. Infogram. momentum in tennis physics. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. We are not involved in the actual transactions between Buyers and Sellers. 1.2 Ticketing Exchange. PLEASE DO NOT TRUST VIAGOGO! To sell tickets, a Seller lists the tickets in the Site database. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. 3. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. 4.1 Double Posting and Removal of Tickets. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. ! The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". viagogo AG is registered in Switzerland, Company No. If you fancy a viagogo event roulette then use this company. -Explore the world's largest selection of events. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. See something that's not quite right in this article? Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email [email protected]. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. We may also first deduct any amount you owe us from any amount we owe you. The switcheroo could mean a currency conversion fee from your bank. He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. View FAQs You also agree not to separately contact the Buyer at any time for any reason. "Viagogo is committed to providing an important service to consumers that use our platform," he said. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. At no time do We provide the Buyer's payment information to the Seller. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. Contact @viagogo over social media Set up a Twitter account. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. CHOICE supports the First Nations people's Uluru Statement from the Heart. If you dont know the location of the office processing your application, send the completed form to your. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. 2.7 Payment Authorization. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. She was told that up to 200 people had also been turned away due to fake tickets. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 7.2 Copyright. NSW Fair Trading investigating Viagogo for unlawful behaviour. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. But you might not know you're buying from them. 2.14 Substituted Seat Locations. To share your thoughts or ask a question, visit the CHOICE Community forum. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement.